PRIVACY POLICY

Introduction

Thedigital.support ("we", "us", or "Company") is a digital software consultancy that provides web development and software development for our clients. We respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website www.thedigital.support (the "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please note, this Privacy Notice does not apply to the services provided by us on behalf of clients or to data that the Agency processes on behalf of our clients.

This policy applies solely to information we collect:

on this Website
in email, text, and other electronic messages between you and the Website

It does not apply to information collected by:

us offline or through any other means, including on any other website or application operated by us or any third party, or
any third party, including through any application or content (including advertising) that may link to or be accessible or recommended from or on the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using the Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Personal Data

We collect certain types of information from and about users of our Website, including information:

by which you may be personally identified, such as name, postal address, email address, or telephone number ("personal information")
that is about you but individually does not identify you, such as your internet protocol (IP) address and geolocation information; and
about your internet connection, the equipment, operating system, and browser that you use to access the Website, and usage details

We collect this information:

Directly from you when you provide it to us
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time you submit a contact or information request form, register to attend a training session, or subscribe to our email newsletters. We may also ask you for information if you report a problem with our Website
Records and copies of your correspondence (including email addresses), if you contact us
Details of transactions you carry out through our Website and of the fulfillment of your orders, such as when you register to attend a training session hosted by us

Information we may collect automatically

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, geolocation data, logs, and other communication data and the resources that you access and use on the Website
Information about your computer and internet connection, including your IP address, operating system, and browser type

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information helps us to improve our Website and to deliver better and more personalized services by enabling us to:

Estimate our audience size and usage patterns, such as how often you visit, where you go on the site, and what you do
Store information about your preferences, allowing us to customize our Website according to your individual interests
Speed up your searches
Recognize you when you return to our Website

The technologies we use for this automatic data collection may include Cookies and other tracking.

Updating Your Cookie Preferences

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

When you first visit thedigital.support, you’re given the option decide if you will allow our website to collect cookie data. You can change these settings at any time. While we would encourage you to keep our first party cookies enabled (so that we can make your on-site experience better), the following links provide guidance on how to manage cookie permissions through your browsers settings. This includes instructions on how to delete existing cookies and block them from being set in the future:

Firefox: Manage Cookies
Safari: Manage Cookies
Google Chrome: Manage Cookies
Internet Explorer: Manage Cookies
iOS instructions: Manage Cookies
Android instructions: Manage Cookies

Children

Thedigital.support website is intended for general audiences and is not directed at children. We do not knowingly collect Personal Data (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) from children. If you are a parent or guardian and believe we have collected Personal Data in violation of COPPA, contact us at privacy@thedigital.support.

Customer Email Lists

Thedigital.support maintains several email newsletters to help communicate information about our upcoming events, trainings, and other communications. You can opt-out of these electronic communications at any time by following the instructions in our emails.

When you register for blog updates, we will send you content related to your choices. At any time, you may update your subscription settings to change the frequency or types of emails, or opt-out completely of these electronic communications by following the instructions in our emails.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you
To provide you with information, products, or services that you request from us
To fulfill any other purpose for which you provide it
To notify you about changes to our Website or any content, products, or services we offer or provide though it
To allow you to participate in interactive features on our Website
In any other way, we may describe when you provide the information
For any other purpose with your consent
To subscribe to our newsletter or email updates if you register
To send you information about a training for which you have registered

We may also use your information to contact you about our own and third-parties’ products and services that may be of interest to you. If you do not want us to use your information in this way, please click the unsubscribe link in an email (see Choices About How We Use and Disclose Your Information).

We may use the information we have collected from you to enable us to display interest-based advertisements to our advertiser’s target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt-out of having your personal information shared. We may disclose personal information that we collect or that you provide as described in this privacy policy:

To our subsidiaries and affiliates
To contractors, service providers, and other third parties we use to support our business
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred
To third parties to market their products or services to you if you have not opted out of these disclosures (see Choices About How We Use and Disclose Your Information)
To fulfill the purpose for which you provide it
For any other purpose disclosed by us when you provide the information
With your consent

We may also disclose your personal information:

To comply with any court order, law, or legal process, including responding to any government or regulatory request
To enforce or apply our terms of use and other agreements, including for billing and collection purposes
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction

How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can also always opt-out by sending us an email stating your request at privacy@thedigital.support.
Promotional Offers from the Company. If you do not wish to have your contact information used by us to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request at privacy@thedigital.support. If we have sent you a promotional email, you may opt-out of future emails by clicking the “unsubscribe” link at the bottom of the promotional email. Please note that this opt-out does not apply to information provided to us as a result of a product purchase, product service experience, or other transactions
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by clicking the “unsubscribe” link at the bottom of any advertising emails you receive. For this opt-out to function, you may need to temporarily set your browser to accept browser cookies

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You may send us an email at privacy@thedigital.support to request access to, correct, or delete any personal information that you have provided to us. We may delete or destroy your personal information and we may continue to use your personal information as set forth in this privacy policy.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website and the Company is not and shall not be responsible for any loss or fraud as a result of such circumvention.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

To ask questions or comment about this privacy policy and our privacy practices, contact us:

By email: privacy@thedigital.support

Or write us at: thedigital.support, Attn: Privacy, 701 Brickell Avenue, Suite 1550, Miami, FL 33131